Skip to main content

Consumer Experience Responsible

We're looking for a new colleague to join Daikin România!

Are you interested in…

  • Joining a highly performing Consumer Experience team, as part of a leading HVAC-R company?
  • Consumer centricity and its impact in a company’s strategy?
  • Creating a unique customer journey for our potential and existing customers?

We are looking for a CX specialist, passionate about his/ her work, ready to identify customers’ needs, respond to their queries and collaborate with internal departments to optimize customer services and brand awareness.

Do these responsabilities sound interesting to you?

  • Being Daikin main contact point for our customers;
  • Monitoring different relevant channels (forums, satisfaction forms etc), aiming to provide an exceptional consumer journey;
  • Support our customers with relevant information about AC and Heating equipment;
  • Directly interacting with customers via email, phone and/or chat, and providing prompt and professional advice;
  • Ensuring brand awareness and promoting our equipment through direct consultancy for end-customers;
  • Identifying customer’s needs and configuration the best technical proposal, together with Sales engineers;
  • Monitoring the competition and providing optimization solutions for his/her area of activity;
  • Offering support for translations and checking the accuracy of our price lists and online information, when needed;
  • Being direct point of contact and support for Daikin partners for topics related to end-customer needs.

Do you bring along...

  • University studies (in progress or finalized);
  • Previous work experience: 0-2 years;
  • Very good time management skills;
  • Excellent communication skills, with a customer focused approach;
  • An open-minded attitude, pro-active approach, willingness to learn, highly self-motivated with the drive to generate and implement new ideas and follow up results;
  • A solution-focused, analytical and goal-oriented way of working;
  • Friendly attitude, positive energy;
  • English – conversational level;
  • MS Office knowledge.

If you answer all with yes then we should meet!

With us, you will find opposites that attract: A global group for innovative heating, ventilation, refrigeration and air-conditioning  systems, where you  are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them.

We offer…

• Long term perspective in an international leading HVAC company

• Friendly working environment, in a people oriented international company culture

• Proper remuneration system based on your knowledge and experience

_______________________

We're looking forward to meeting you! Send us your CV at jobs@daikin.ro

More about us:  www.daikin.ro

Află mai multe detalii

Ai nevoie de suport?

Vrei să iei legătura cu noi?

Află mai multe detalii

Ai nevoie de suport?

Vrei să iei legătura cu noi?

Află mai multe detalii

Ai nevoie de suport?

Vrei să iei legătura cu noi?